EXCHANGES
Erotic Jewellery Company will exchange items (where applicable) within 14 days of final payment if returned in unused and unworn condition. Items must be in original packaging and be accompanied by original receipt, valuation, and diamond certificate where applicable. Erotic Jewellery Company will not exchange special orders and special commissions. Erotic Jewellery Company will not exchange items that have been resized, altered or engraved.
An item which is deemed to be exchangeable may be exchanged for another item of equal value. Erotic Jewellery Company will provide a credit note valid for 3 months for the difference if the item is exchanged for an item of lower value. At the conclusion of 3 months the credit note will be void.
PAYMENT FOR PURCHASE
Payments can be made via the following methods:
Cash
Eftpos
Credit Card
Direct Bank Deposit
Please allow for direct deposit and bank cheque payments to clear before collecting goods. Goods will only be released once funds are cleared into the Erotic Jewellery Company account.
PAYMENT PROGRAMS
A minimum deposit of 30% of the total sales value is required for all payment programmes. Items will not be released until final payment has been received. Payment programmes are to be finalised within 3 months from the time of entering into the programme. A minimum of 2 payments per month are required. The client must nominate and agree to specific payment dates and payment amounts to meet the requirements of the payment programme at the time of the initial sale.
All payments will be direct debited from your nominated bank account or Credit Card. You will be requested to complete a Direct Debit form.
If you have missed a scheduled payment, the programme can be cancelled by Erotic Jewellery Copany giving the client 7 days written notice of the breach. Erotic Jewellery Company will refund all payments made by the Client, except for a cancellation fee. If the client elects to cancel a payment programme, Erotic Jewellery Company will refund all payments made by the Client, except for a cancellation fee.
The cancellation fee is equal to the deposit paid and covers all reasonable costs to Erotic Jewellery Company as a result of the cancellation.
CONDITIONS FOR SPECIAL ORDERS
A minimum deposit of 50% is required for all special orders and special commissions. This deposit is non-refundable. Special orders and special commissions cannot be cancelled once manufacturing has commenced. If a special order or special commission is cancelled by the client, all deposits paid will be forfeited. Final payments must be received and funds cleared prior to items being released. Items must be fully paid for within 7 days of completion unless a payment programme has previously been agreed to by Erotic Jewellery Company.
Where the full 50% deposit is required but cannot be made on the day of purchase, the remaining deposit required to reach the minimum 50% deposit is to be paid for within 2 business days. Special orders or special commissions will not commence until 50% of the deposit has been paid in full. This may affect manufacturing due dates if payment is delayed. Special orders or commissions will be cancelled if the 50% deposit is not paid in full within 2 business days from the date of purchase.
SIZINGS AND ALTERATIONS
Clients are responsible for ensuring that the item selected is the correct size at the time of purchase. Rings over $1,000 can be resized once at no charge at the time of purchase or within thirty days from the date of sale. Subject to the individual designs, most rings can be altered up to three sizes +/-. A minimum sizing fee of $100 applies on items with reduced prices. Proof of purchase must be presented. Rings requiring resizing greater than three sizes up or down will incur a fee. A minimum sizing fee of $100 will apply to bespoke creations or special commissions should they require alterations post collection by the client. Patterned, intricate or full circle diamond rings that cannot be resized and will have to recreated. Individual charges will apply. Clients are advised to consult customer service at info@eroticjewellery.com for further information.